Sephel Wedding Favors Frequently Ask Questions
Is your site Secure?
Yes, Sephel wedding favors is a Comodo Hackergaurdian secure site. In order to bring our clients a safe and secure shopping experience, we have partnered with Comodo. Comodo is one of the largest Certification Authority and provider of Identity and Trust Assurance on the web. What does this mean to you? This ensures that your financial information is safe from hackers and any malicious attacks. Another important aspect is that our site is a Yahoo secured store as well. To read Yahoo security policy please click on the following link http://help.Yahoo.com/help/us/store/aboutms/aboutms-14.html.
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Do you have a printed catalog?
In order to keep our prices affordable we currently do not have a printed catalog. However, we do offer exceptional product images on our websites by categories please visit Sephel Wedding Favors eStore.
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What is the minimum quantity amount?
Sephel Wedding Favors has a minimum order requirement for a number of products available in our E-store. Minimum quantity is listed for each product in the description and varies for each product.
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Can I place orders above the minimum order?
Certainly, you can place an order in any quantity above our minimum order.
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Do you charge sale tax?
When ordering online, applicable sales tax will be applied to orders delivered within the State of New York (8.375%). We are required by law to charge sale tax because our corporate office is located in the New York State. All Other states and countries are tax-exempt.
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How do I pay for my order?
Sephel Wedding Favors accept Pay Pal, Visa, Master card, Discover Card and Debit cards with Visa and Master Card logos. All Credit Card information is processed through our secure server.
Important: Charges appeared on your credit card statement will be under Sephel And Company, Inc. Sephel And Company, Inc. is the parent company of Sephelweddingfavors.com.
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Will you ship my order to another name and address?
We only ship to bank or credit card verified address. If you are outside the United States and will like your order to be shipped to an address that is different from your billing address on file with your credit card provider, it important that you contact your credit card provider and ask them to add the shipping address to your credit card account.
How do I know when my order has been shipped?
We will email you with a UPS tracking number. NOTE: Sephel Wedding Favors does not ship orders on Saturday and Sunday.
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What do I do if I did not receive the tracking number for my order?
If reasonable time has passed and a tracking number was not sent to the email you provided, please check your anti-spam filter to make sure it was not deleted. If you could not locate the message, send us a email by clicking on the following link Tracking Number Request. In order to complete your request we will need the order reference number, full address, phone number, and the name of the person who the package was to be sent to. However, please keep in mind that certain items in our estore require us to contact our distribution centers to get the current status of the order. As soon as we receive a detailed response to your inquiry it will be forwarded to you via email.
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How do I track an order?
You can click here Track Order to get update information about your order or you can email us and we will reply promptly Tracking Department . Please provide us with all ordering information excluding your credit card information when emailing us.
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How do I find out if a product is back order?
When an item is low in our inventory, we will post a back-order notice on our site virtual catalog.
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Can you tell me when a product is back in stock?
Certainly, please contact "Email me when item is back in stock" and include the product item number and description by copying and pasting it.
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How do I cancel an order?
Click here Cancel order to find out how to cancel an order.
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Rush Order and how do I submit a request for a rush delivery?
In the event that you would like to request a rush delivery, please call or email us and we will do the best we can to help you. Additional shipping cost will be assessed.
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How are shipping costs calculated?
Your shipping charges are based on standard UPS rate, which are based on package weight, size, and distance shipped. We also charge an additional handling fee per order.
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When will my order ship?
Most orders are ship within 3-5 business days from when they are placed. Personalized items require extra time for processing and shipping. Orders placed over the weekend will be processed for the next business day and will fall within the shipping period provided. For more details see our product description to see when an item will be shipped. Due to the extensive variety of items we carry in our estore, your order(s) will be shipped directly from our distribution centers. Therefore, please expect that some order(s) will arrive in multiple shipments.
Please Note: This does not include credit card processing time, which is additional 3 days. Thank you so much for your cooperation.
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How long does it take to receive an order?
Generally starting from the date ship about 5-7 business days. Except for personalized items which require extra time for processing. For more information regarding delivery time click on the following link UPS Delivery Time .
It is the customer's responsibility to ensure that the shipping address provided is accurate, which will in turn enable UPS to deliver the package. The UPS deliver driver at his discretion may choose to leave the package at the door of the recipient shipping address, if the package is left at the door, then the liability will become the customer's responsibility. Additional fees will be charged for incorrect addresses listed on the order, or for any change of address once the order has shipped and in the possession of UPS.
Sephel Wedding Favors assumes no liability for packages left at the door. It is strongly advises that someone (an adult preferably) is present at the shipping address to sign for the package at the time of delivery.
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Do you ship to international locations?
Yes, we do shipp to the following international locations (Canada, United Kingdom, Australia and the Virgin Island). Please contact us via email for a quote. Click Here To Access Form
Please contact us if you country is not listed here.
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Do you ship to PO boxes, FPO's or APO's?
Sorry, we do not ship to those addresses.
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What is your policy on refused items or undeliverable package?
Any package refused or undeliverable for any reason will be subject to a 15% restocking fee, plus an additional return shipping charge equal to the amount of the original shipping charge. This fee will be charged to your original form of payment. When the package is received at our distribution center, credit will be given for the purchase price less the 15% restocking fee, original shipping charges and return shipping charges.
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Contact us
Should you have any further question please contact us using the following email address: FAQ's
E-mail: info@Sephelweddingfavors.com
