Return Policy
At Sephel Wedding Favors, we pride ourselves in providing 100% satisfaction guaranteed. If you are not satisfied with your purchase, please call us or email us within 7 days of receiving your order for authorization on a return for refund, replacement or exchange; subject to and in compliance with this return policy. Our ultimate goal is to provide you with high quality products at great value and low prices. Keep in mind that all cameras, monogrammed, personalized, engraved or edible items cannot be returned, or exchanged. All shipping and handling charges on merchandise are non-refundable.
Please contact Sephel Wedding Favors Customer Care Department at 800-928-9414, 24 hours a day, 7 days a week or via e-mail at Customerreturns@sephelweddingfavors.com to obtain a Return Merchandise Authorization (RMA) before shipping product back to us. This will expedite and also help to ensure the proper action or credit upon processing. Returns without an RMA number will not be valid or accepted. NO EXCEPTIONS! Returns must be postmark and received by Sephel Wedding Favors within 7 days from the day item was delivered.
Who assumes the shipping cost on return item(s)?
• Customer is responsible for all new shipping charges to our distribution centers for products being shipped for return, exchange or replacement. Except if a return or exchange of an item is due to a result of our error the return shipping cost will be our responsibility.
What happens if Sephel Wedding Favors make a mistake in personalizing or engraving my item(s)?
• We will always do our best to ensure you are delighted with your personalized or engraved products. However, if we make a mistake, we will exchange or replace items at company expense. Again such shipping charges assumed by our company will be based upon faulty errors made by us in regards to monogrammed, personalized or engraved items. Please contact us immediately for refund or replacements if we have made an error on your order. Replacement items will not be sent until the original items are received. As well as refund will not be credit until merchandise is received and inspected.
What happens if I make a mistake on my personalized item(s)?
• Please be sure of spelling, before you make your order, as items that have errors due to a mistake in ordering will not be accepted for a refund or exchange.
Lost or damage returned merchandise:
• Customer assumes responsibility for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. In order prevent this from happening please use a carrier that is able to provide you with proof of delivery such as UPS. This is for your protection as well as to ensure quick action on your return. No credit will be authorized in the event damage occurs to merchandise resulting from a customer return, exchange or replacement. All claims for lost or damage returned merchandise must be filed with the delivering carrier.
Packing Your Returns:
• Please return all products complete with original packaging accompanied by the original invoice and customer authorized signature. RMA approval is contingent upon, among other things, the products being 100% complete. We will accept authorized returns within 14 days as long as the items are in its original packaging in new and unused condition. Again No exceptions! Merchandise returns received not in its original packaging will not be accepted. This due to safety concerns for our employees.
When will I receive credit for my return?
• All return items are subject to final inspection to qualify for credit, either partial or full credit. We ask that you allow us 3-5 business days for processing your request. Once a return has been approved we will refund your payment not including 15% restocking fee and original shipping and handling fee within 24 to 48 hrs.
Damage Shipments:
• We strongly encourage our customers to check the merchandise received from Sephel Wedding Favors within 48hrs. We make sure that all our products are in good condition and are package properly to ensure no breakage will occur. However, we have no control over the handling of these packages after it leaves our warehouse. If your shipment arrived damaged, please contact UPS at 1-800-457-4022 to initiate claim for damage goods. Failure to report or return a product within the applicable return period will be deemed to be an acceptance of the product. Return privileges are based upon the strict compliance of this return policy. For Questions regarding this policy please contact Sephel Wedding Favors Customer Care at Customer Care Or call us at 800-928-9414 for details.
FREE UPS GROUND SHIPPING POLICY
Enter Coupon Code: Freeship08 during checkout.
When you shop at Sephel Wedding Favors, not only will you get the lowest prices on high quality designer wedding favors and accessories, you'll also automatically get FREE SHIPPING on all orders $250 $150 and over for a limited time only (excluding taxes, which is applicable only to New York State Residents). This offer however, is valid only on orders delivered within the 48 Continental United States and does not apply to orders ship to, Hawaii, Alaska, Puerto Rico and Canada. Below is the continuation of our free shipping policy, please read before proceeding.
1.) Order must be shipped complete (therefore orders cannot be made separately)
2.) Order must be shipped to one shipping address
3.) Offer not valid for previous or pending purchases
4.) Offer cannot be carried over if you upgrade from UPS ground shipping.
5.) If any or all items are return original shipping fee pay by us will be charge minus the items being returned
Please note: Free UPS Ground Shipping does not apply to our glass coaster favors, gel & votive candle favors. These items are heavy items and requires extra packaging before shipping to prevent breakage.
** If you choose to return for a refund any or all items that were originally delivered to you under the terms of our free standard shipping offer, and your order fall below the free shipping requirement, then we will deduct from your refund our shipping fee for UPS Ground delivery minus the items being returned. Customers is reponsible for all return shipping charges to our distribution centers. Please keep in mind that our refund policy still applies to this offer. For more details on our refund policy please read above.
** If an item is out of stock, resulting in the order not meeting the $250 $150 and over for the free ground shipping offer, then customer must select another item to meet the purchase requirement. Free shipping is not be applicable even if items selected is out of stock, no exceptions!!
Sephel Wedding Favors reserves the right to modified or terminated this promotion at any time without notice.
